Last updated: November 4, 2026
This policy applies to purchases made in the ANIBAL FRANSISCO online store (anifransisco.shop/) from ANIBAL FRANSISCO, Hawthorne, California. If a piece is not right for you, here is how returns work.
Summary
- Window: 30 days from delivery.
- Condition: unworn, unwashed, with the tags attached and the original packaging.
- Return postage: free within the US on the first return per order; you pay for additional returns from the same order.
- Refund: to the original payment method, 5–7 business days after we receive and check the item.
What can be returned
Pajama sets and robes that have not been worn to bed, show no marks, washing or perfume, and still carry their tags and inner label. Try a set on over underwear, the way you would in a fitting room. Satin and silk should go back folded in their tissue; linen can be returned as it arrived, creased.
What cannot be returned
For a change of mind, we cannot accept sleepwear that has been worn to bed or washed — for hygiene reasons it cannot be sold again, and we will not pretend otherwise. Items returned without tags, or damaged by the customer, are also excluded. Final-sale items are marked on the product page and cannot be returned. This does not affect your rights if an item is faulty, not as described, or not fit for purpose.
How to start a return
Email admin@anifransisco.shop with your order number and the item you want to return. We reply within one business day with a return label and instructions. Please do not send anything before you hear from us — parcels without a return reference take much longer to process.
Return address: ANIBAL FRANSISCO, 11423 Cedar Ave, Unit 6, Hawthorne, CA 90250, USA.
Exchanges
Need another size or colour? Start a return for the piece you have and place a new order for the one you want — that is faster than a postal exchange, and it holds the size before it sells out. If the colour you need is out of stock, we will tell you when the next run lands.
Faulty or incorrect items
If something arrives damaged, has a seam or fastener fault, or is not the piece you ordered, email us within 14 days with photos. We cover return postage in full and send a replacement or a refund, including original shipping, as you prefer. A seam that opens in normal wear is repaired or replaced at any time in the first year.
Late parcels
If tracking has not moved for seven days, or a parcel is marked delivered but missing, contact us and we will open a carrier claim. See our Shipping Policy for details.